Returns and Exchanges

If you would like to return your Pebble Table, please inform us within 14 days to receive a full refund. Please contact us so we can arrange a courier to collect the goods which will be chargeable if the goods are not faulty or damaged. Please note that your original delivery charges will not be refunded unless the goods are being returned due to a fault or damage.

Please note, furniture that has been specially made to order in a specific finish, size or timber, as per the customer’s specifications cannot be returned.

Delivery

Jana Spence is unable to cancel any order once placed. This is due to the bespoke nature of our handcrafted dining tables, which enter production immediately upon order confirmation. If you place an order in error, or change your mind once it has been placed, it is your responsibility to return the dining table to us for a refund. We are not liable for return postage costs and requests to 'return item to sender' or cancel the delivery does not change this.

Damages

For damages and defective goods please let us know and we will arrange for repair or replacement in accordance with the warranty conditions below. Costs will be covered by us.

Warranty Agreement

Our furniture is covered by a 5 year warranty, from the date of delivery. The following circumstances are not covered by the warranty: Damage caused by moving or mistreatment Failure to follow product care instructions Damages by careless behaviour